Privacy Policy

Maternal Support Co. is a specialist business infrastructure and creative design provider for independent perinatal professionals. We publish business templates, client onboarding materials, and digital workflow tools, and we design custom websites for birth practices.

Maternal Support Co. is not a healthcare provider, clinic, hospital, law firm, or legal services entity. We do not provide medical care, obstetrical treatment, or formal legal representation.

If you have questions about this policy or our data practices, you can contact us at [email protected] or via our contact page.

We collect personal information depending on how you interact with our website and services. These categories may include:

• Contact Information: Your name, email address, and general location when you make a purchase, subscribe to updates, or submit an inquiry.
• Order & Transaction Details: Information regarding items purchased, order date, transaction amount, Order ID, and digital delivery status.
• Service Inquiry Details: Information you voluntarily share when requesting custom website design or discovery chats, such as practice name, perinatal specialty, website URL, and project goals.
• Customer Support Communications: Content of messages, file access requests, or feedback you send to our support team.
• Technical & Device Information: Technical data automatically collected during your visit, such as your IP address, browser type, device type, general geographic region, operating system, and standard server log data.
• Cookies & Local Storage: Data stored locally on your device (such as items currently in your shopping cart or promo code applications) and cookie preferences.

Payment Card Details: Payment card numbers, expiration dates, and security codes are processed directly by our independent third-party payment gateways (such as PayPal, Razorpay, or Stripe). Maternal Support Co. does not store, see, or retain full credit card numbers or banking passwords on our servers.

We use collected personal information for genuine business and operational purposes, including:

• Fulfilling and processing digital product purchases
• Delivering digital template download links, Canva access URLs, and purchase receipts
• Communicating with you regarding your orders, downloads, or custom website projects
• Providing human-led customer support and troubleshooting technical file access
• Responding to questions and consultation inquiries submitted through our forms
• Improving website layout, navigation, and digital resources
• Understanding aggregate website traffic and engagement patterns
• Detecting, preventing, and addressing fraudulent transactions or security issues
• Maintaining required commercial accounting ledgers and tax records
• Sending practice updates or newsletter emails where you have opted in or where permitted by law

When you complete a purchase on Maternal Support Co., your payment transaction is handled by authorized, independent payment processors. Depending on the payment method selected, this may include:

• PayPal: Processes card and account payments in accordance with the PayPal Privacy Statement.
• Razorpay: Handles secure checkout and card processing governed by the Razorpay Privacy Policy.
• Stripe: Processes electronic payment transactions governed by the Stripe Privacy Policy.

These processors communicate transaction completion, order tokens, and customer contact information back to our server so that digital download links and receipts can be issued.

Our website uses cookies and browser local storage to deliver core functions and analyze site usage:

• Essential Functionality: We use browser localStorage to remember the items in your shopping cart and any discount codes applied during your session.
• Consent Preferences: We use local storage to record your cookie banner choices so you are not repeatedly prompted.
• Advertising & Analytics: We utilize Meta Pixel (operated by Meta Platforms, Inc.) to evaluate advertising performance and understand how visitors interact with our offerings. Meta Pixel allows Meta to recognize browser sessions and deliver relevant information regarding our birth business resources. Data collected is governed by Meta's Data Policy.

You can control ad personalization through your Facebook Ad Settings or by clicking the Cookie Preferences link in our footer.

We do not sell personal information to data brokers.

We send two types of email communications:

• Transactional Emails: Automated messages sent after purchase containing your download access tokens, Canva links, order confirmation, or updates directly concerning your custom website project. Because these are essential to delivering your purchase, you cannot opt out of transactional emails.
• Marketing & Practice Updates: Periodic emails sharing practice resources, new doula toolkits, or blog articles sent to individuals who voluntarily subscribed via our website forms.

Every marketing email contains an unsubscribe link. You may opt out of non-transactional marketing messages at any time by clicking unsubscribe or emailing us directly.

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures include using secure communication protocols, restricted directory access, cryptographic signature verification for digital orders, and limiting access to customer records. However, no internet transmission or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our products and services, maintain business and transaction records, comply with applicable legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

When personal information is no longer needed for these operational or legal purposes, we take reasonable steps to delete, overwrite, or anonymize it.

Maternal Support Co. does not sell, rent, or trade your personal information. We may share information with trusted third parties only under limited circumstances:

• Service Providers: External vendors who help us operate our business, such as payment gateways, email delivery services, hosting infrastructure, and customer support tools. These providers process information only as necessary to provide services to us.
• Legal & Regulatory Compliance: When required by applicable law, subpoena, court order, or official request from government authorities.
• Protection of Rights: Where necessary to investigate potential fraud, enforce our Terms of Service, protect our intellectual property, or defend our legal rights.

Depending on where you live and which privacy laws apply to you, you may have certain rights regarding your personal information, including:

• Access: The right to request confirmation of whether we process personal data about you and to obtain a copy of that data.
• Correction: The right to request correction of inaccurate or incomplete personal information.
• Deletion: The right to request deletion of personal information, subject to statutory record-keeping and tax retention requirements.
• Marketing Opt-Out: The right to unsubscribe from marketing communications at any time.
• Withdrawal of Consent: Where processing is based on consent, the right to withdraw consent at any time.

To submit a privacy inquiry or request to exercise your rights, please email us at [email protected] or write to us through our contact page. We will review and respond to verified requests in accordance with applicable legal requirements.

If California privacy law applies to your relationship with Maternal Support Co., you may have certain statutory rights regarding your personal information, including the right to know what personal information we collect, the right to request deletion of your information, and the right not to be discriminated against for exercising your privacy rights.

Maternal Support Co. does not sell personal information or share personal information with third parties for cross-context behavioral advertising in exchange for monetary consideration.

If you access our website from outside the United States—including from the European Economic Area (EEA), United Kingdom, Canada, or Australia—please be aware that your information may be processed and stored in servers located in the United States or other jurisdictions where our cloud providers operate.

Applicable local privacy laws may provide you with rights regarding your personal data. You may contact us regarding privacy inquiries or data requests at [email protected].

Our website, digital toolkits, and website design services are directed to adults and practicing business professionals. We do not knowingly collect personal information from individuals under the age of 18 (or the applicable age of majority in your jurisdiction).

If we learn that personal information has been collected from a child without verified parental consent, we will take reasonable steps to delete that information promptly.

Our website may contain links to external third-party websites, tools, or resources (such as Canva, social media platforms, or external vendor websites). Maternal Support Co. is not responsible for the privacy practices, content, or policies of third-party platforms.

We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory modifications.

When changes are made, the revised policy will be posted on this page with an updated “Last Updated” date. Continued use of our website or services following published updates signifies your acknowledgment of the updated policy.