Refund & Cancellation Policy

Maternal Support Co. offers ready-to-use digital resources designed to streamline perinatal practices. These digital products may include:

• Canva design templates (intake packets, welcome guides, service brochures, brand assets)
• Fillable PDF forms, client questionnaires, and checklists
• Word documents and customizable agreement templates
• Operational spreadsheets, business trackers, and workflow sheets
• Comprehensive digital bundles and practitioner toolkits
• Other electronically delivered downloadable resources

Because digital products are made available immediately upon payment confirmation via instant on-screen access links and automated email delivery, digital product purchases are generally final once access or file downloads have been provided.

To maintain transparent and fair expectations, refunds are generally not available for:

• Change of mind after purchase or completion of download
• Accidental selection of an unintended item where files were accessed
• Failure to review published product descriptions, included formats, or scope before ordering
• Lack of familiarity with third-party software required for editing (such as Canva or PDF readers)
• Unused templates or materials no longer needed for your practice

Note: We maintain an active, human-led support desk for any genuine technical delivery issues. If you experience an access problem, please review Section 2 below.

We take pride in delivering clean, dependable digital resources. If you encounter any technical difficulty accessing or opening your purchased files, we are here to help resolve it promptly.

Please contact our support team if:

• A download link fails to load or shows an error
• A downloaded file appears corrupted or unreadable
• A Canva template share link does not load into your account
• You did not receive your post-purchase delivery email within 15 minutes of ordering

Upon receiving your request, our support team will investigate the issue and, where appropriate:

• Reissue fresh direct access links or replacement download files
• Provide an alternative delivery method (such as direct file dispatch)
• Provide practical troubleshooting guidance to help you import templates successfully

Our support desk operates Monday through Friday and aims to investigate and address file access inquiries within 24 business hours.

If you believe you accidentally ordered the same digital product more than once in the same transaction or within a short window, please contact our support team at [email protected] with your order details and receipts.

While refunds for digital items are not automatic, our team will review the transaction logs, account history, and circumstance. Where an unintentional duplicate charge is verified, we will determine the appropriate resolution, which may include crediting or refunding the duplicate order.

Custom website design services involve dedicated agency time, technical resources, and strategic development. Work on website projects typically encompasses:

• Project planning, creative direction, and site structure review
• Content staging, practice bio refinement, and service organization
• Custom page design and mobile-responsive layout engineering
• Intake workflow, booking form, and contact configuration
• Local hospital radius SEO hierarchy and structured data implementation
• Domain, DNS, and hosting provisioning
• Pre-launch testing and one-on-one handover preparation

Because custom design requires dedicated allocation of project schedules and creative labor, cancellation terms depend on the stage of work:

Every custom website project includes the specific revision and support window identified in the customer's selected service package (such as the standard 30-day post-launch support and revision window included with our core doula website packages).

This revision window is intended to:

• Correct reasonable content, text, or visual implementation details
• Swap or adjust imagery, package descriptions, and service rates
• Calibrate brand colors and typography to reflect your practice identity
• Fine-tune mobile responsiveness and contact form functionality

The post-launch revision window is designed to ensure your site is delivered accurately according to the agreed project scope. It is not an open-ended redesign entitlement, a change-of-scope mechanism, or an ongoing retainer. Requests for substantial functional expansions, additional full pages, or brand overhauls outside the original agreement may be quoted separately.

Certain features of your digital tools or custom website may connect with or rely upon independent third-party platforms, such as:

• Domain name registrars (e.g., Namecheap, Google Domains/Squarespace Domains, GoDaddy)
• Hosting and cloud providers (e.g., Netlify, Cloudflare, Hostinger, SiteGround)
• Graphic design software (e.g., Canva)
• Payment gateways (e.g., Stripe, PayPal, Razorpay)
• Email marketing and intake automation platforms
• Client scheduling tools and video conferencing providers

Maternal Support Co. does not own or operate these external services. We cannot guarantee service availability, uptime, or refunds for any fees, domain purchases, or subscription charges paid directly to third-party providers. Customers are encouraged to review the respective terms of service and refund policies of any third-party platforms they select.

If you need assistance with an order, please email our support desk at [email protected].

To help us investigate and assist you as quickly as possible, please include the following details in your message:

• Your full name and billing email address
• Your Order ID (found in your receipt or confirmation email)
• The title of the product or service purchased
• The date of purchase
• A clear description of the issue or inquiry
• Relevant screenshots or error messages, if applicable

This policy describes Maternal Support Co.’s standard refund and cancellation practices. It does not exclude, limit, or restrict any consumer rights that cannot lawfully be excluded or restricted under applicable local consumer-protection laws.

Nothing in this policy is intended to limit any consumer rights that cannot lawfully be waived.

Maternal Support Co. reserves the right to update or modify this Refund & Cancellation Policy from time to time to reflect changes in our offerings, operational practices, or regulatory requirements.

The updated version will be indicated by the “Last Updated” date at the top of this page. The terms applicable to any individual purchase will be determined in accordance with the policy version and agreements in effect at the time the order was placed and governing law.